Privacy policy
Privacy Policy
Effective date: 6 October 2026
At Elevanna, we respect your privacy. This policy explains how we collect, use, store and share personal information through our online store, skincare quiz, newsletter subscriptions and private practitioner consultations.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.
1. Information We Collect
When you purchase products, subscribe or contact us, we may collect your name, email address, phone number, billing and delivery addresses, order history and correspondence.
Our skincare quiz collects information about your skin condition and concerns to recommend suitable products.
During private practitioner consultations, we may collect health information relevant to your care, including questionnaire responses, health history, symptoms, medications, supplements and consultation notes. We seek your consent to collect health information, except where otherwise permitted or required by law.
Our website may also collect technical and usage information, including IP addresses, device and browser details, pages visited and shopping activity.
2. How We Use Your Information
We use your information to process orders, arrange delivery, provide customer support, recommend products, deliver practitioner services and maintain appropriate records.
We may also use website activity to improve our store, understand customer interests and measure advertising performance.
Information collected for your care is used for consultation and associated administration. Health questionnaires and consultation notes are not included in newsletter subscriber lists or advertising audiences.
3. Newsletter Subscriptions
We use Seguno, a third-party email service integrated with Shopify, to manage subscriptions and send Elevanna newsletters, educational content, product updates and offers.
When you opt in, relevant subscription information, such as your name, email address and subscription preferences, is processed through Shopify and Seguno.
You can opt out at any time using the unsubscribe link in our marketing emails or by contacting info@elevanna.com.au. You can opt in again if you wish to resubscribe.
Unsubscribing does not stop essential communications relating to your orders or consultations.
4. Private Consultations and Health Records
Practitioner services are provided through a private consultation process. Health questionnaires and consultation records are not published on our website.
Information may be collected during a session or through questionnaires exchanged by email. Client files are stored on the practitioner’s PC, with access restricted to the practitioner. Questionnaires exchanged by email may also remain in the relevant email accounts.
Where necessary for your care, information may be shared with a testing laboratory or another practitioner with your consent, or where otherwise permitted or required by law.
If you choose not to provide information necessary for a consultation, we may be unable to provide that service.
5. Service Providers and Payments
We use third-party providers to support our business, including Shopify, Seguno, payment processors, delivery providers, email services and analytics providers.
We share information where necessary to provide these services, fulfil orders or meet legal obligations.
Payment details are processed by our payment providers. We do not retain full payment card details in our client files.
For further information, see Shopify’s Privacy Policy.
6. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to support shopping functionality, understand website activity and, where enabled, measure and personalise advertising.
We use Google Analytics to understand how visitors interact with our website. You can learn about its browser opt-out tool at Google Analytics Opt-out.
Where enabled, Meta advertising tools, including the Meta Pixel and Conversions API, may share browsing and shopping events to measure advertising and help display relevant advertisements. Depending on our integration settings, customer identifiers such as email addresses or phone numbers may also be shared with Meta.
Health questionnaire answers and private consultation notes are not shared through these advertising tools.
You can manage cookies through your browser and any privacy controls available on our website. Restricting cookies may affect some website features. A browser-based cookie control may not prevent all server-side data sharing.
7. Overseas Processing
Some service providers may store or process information outside Australia. Processing locations depend on the provider and service used.
Where required by applicable law, we take reasonable steps to protect personal information disclosed overseas. You can contact us for further information about relevant providers and processing locations.
8. Security and Retention
We take reasonable steps to protect personal information against loss, misuse and unauthorised access or disclosure. No electronic storage or transmission method is completely secure.
We retain information for as long as reasonably necessary to provide services and meet applicable legal, recordkeeping and professional obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
9. Access, Corrections and Other Requests
You can contact us to request access to your personal information or correction of inaccurate or outdated details.
You may also request deletion or withdraw consent. These requests are subject to applicable laws and necessary recordkeeping obligations. Withdrawing consent does not affect information handling that was lawful before withdrawal.
We may need to verify your identity before acting on a request. If we cannot fulfil your request, we will explain why, where required by law.
10. Privacy Complaints
If you have a concern about how we handle your information, email info@elevanna.com.au with details.
We will investigate and aim to respond within 30 days. If more time is needed, we will let you know.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.
11. Policy Updates
We may update this policy as our services or information-handling practices change. The current version will be published on our website with an updated effective date.
12. Contact Us
For privacy enquiries, requests or complaints, email: