Privacy policy

Privacy Policy

Effective Date: Jan 2025

At Elevanna Botanicals, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) (where applicable).

 

1. What We Collect

Personal Data
We collect information you provide to us when placing an order or signing up, including: name, email address, shipping/billing address, phone number, order and communication history.

Usage Data
We may automatically collect information about how you interact with our website, such as: IP address, browser type and version, pages visited, time spent on pages.

Cookies
Cookies are used to personalise your experience and help us understand website traffic. You can manage cookie settings in your browser.

2. How We Use Your Data

We use your information to fulfil and manage your orders, provide customer service, send you emails, offers, or newsletters (you can opt out any time), improve and personalise your experience, and comply with legal obligations.

3. Legal Grounds for Use

We may process your data because you’ve given consent, we need it to fulfil a contract, it’s necessary for our legitimate business interests, or we're complying with the law.

4. How Long We Keep Your Data

We retain your information only as long as necessary to complete your order, support customer service, meet legal or regulatory requirements, or improve our services through anonymous usage analysis.

5. Where Your Data Goes

Your data may be stored and processed in Australia or other locations where our service providers operate. By using our services, you agree to this transfer.

6. Sharing with Third Parties

We only share data with trusted service providers who help us operate effectively.

Analytics

Payments
We use Shopify POS and Payments to process all transactions. Your payment details are never stored by us. Shopify adheres to PCI-DSS standards to ensure secure handling of payment information. Shopify Privacy Policy

7. Your Rights

You can request to access your data, correct any incorrect or outdated details, delete or restrict use of your data, withdraw consent at any time, or unsubscribe from communications.
To action any of the above, please email: info@elevanna.com.au

8. Data Security

We use secure systems to protect your data. However, no online platform is 100% secure, and we encourage safe online practices.

9. Changes to This Policy

We may update this policy from time to time. All changes will be published on this page with a new effective date. Subscribers will be notified where appropriate.

10. Contact Us

For privacy-related inquiries or requests:
info@elevanna.com.au

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