Shipping policy

Preparing Your Order

Elevanna is a small business. Every order is personally prepared and packed with care.

Standard skincare orders placed through our online shop are dispatched within 1–3 business days, Monday to Friday, excluding public holidays.

Orders placed on Friday evening or over the weekend are generally prepared over the weekend and dispatched from Monday, or the next business day.

Custom products arranged through a consultation, specialised orders and clearly identified pre-order products may require additional preparation time. We will explain and agree on the timeframe before you purchase.

Once your parcel has been lodged and processed by Australia Post, you will receive your tracking number by email or SMS so you can follow its delivery.

Australian Delivery

All Australian orders are sent via Australia Post Express Post, in a box or satchel suitable for your products.

Orders of $100 or more: Free Express Post shipping.

Orders below $100: A flat Express Post shipping fee of $10 AUD.

The free-shipping threshold applies to the product subtotal after discounts.

Free-Shipping Promotions

During advertised free-shipping promotions, eligible Australian orders receive free Express Post shipping, regardless of the usual $100 threshold.

Promotion conditions and end dates will be stated with the offer. Outside the promotional period, our standard shipping charges apply.

Delivery Times

Our 1–3 business-day preparation period is separate from Australia Post’s delivery time.

Delivery timing depends on your location and Australia Post’s delivery network. Express Post does not guarantee next-day delivery to every address.

Delayed, Lost or Damaged Parcels

Postal delays can occur outside our control. If your parcel is significantly delayed, appears lost or arrives damaged, email info@elevanna.com.au with your order number.

Where possible, retain the packaging and provide photographs of any damage to help us investigate.

We will work with Australia Post to investigate and help arrange an appropriate resolution. Nothing in this policy limits your rights under Australian Consumer Law.

International Delivery

International shipping options and charges are displayed at checkout for supported destinations.

Australian free-shipping promotions do not apply to international orders unless expressly stated.

Delivery times vary by destination and may be affected by customs processing. Any import duties, taxes or clearance fees not collected at checkout are the recipient’s responsibility.

Delivery Details

Please check your delivery address and contact details before completing your purchase.

If you notice an error, contact us promptly. We will try to update your details before dispatch, but changes may not be possible once your parcel is in transit.

If a parcel is returned because of an incorrect address or failure to collect it, we will contact you to discuss redelivery and explain any additional postage charges before proceeding.

Order Cancellations

To request a cancellation, email info@elevanna.com.au as soon as possible.

Standard orders can be cancelled and refunded before dispatch. Any cancellation conditions for custom or specialised orders will be explained before purchase.

Once dispatched, we cannot stop shipment. Return requests are handled under our Returns & Refunds Policy, subject to your rights under Australian Consumer Law.

Contact Us

For shipping enquiries, address changes or cancellation requests, email info@elevanna.com.au with your full name and order number.