Refund policy

Returns & Refunds Policy

Simple Satisfaction – Because You Matter

At Elevanna, we want you to feel confident about your purchase. If something isn’t right, contact info@elevanna.com.au and we’ll help.

Change-of-Mind Returns

Items must be unused, in their original condition and include their original packaging. Once your return is approved, we’ll provide return instructions and a prepaid return pouch for Australian orders.

Gift cards and products purchased on sale or through promotional offers are excluded from change-of-mind returns.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty or differs from what you ordered, email us with your order details and, where possible, photographs of the issue.

We’ll assess the problem and provide the remedy required under Australian Consumer Law. For a major product failure, you may choose a refund or replacement.

Your consumer rights apply regardless of sale status. Our change-of-mind conditions, including the 30-day window and original-packaging requirement, do not limit those rights.

How to Request a Return

Email info@elevanna.com.au with your name, order number or other proof of purchase, and the reason for your request. Please contact us before posting your return so we can arrange the appropriate process.

Refund Processing

Once your return has been received and assessed, we’ll confirm the outcome by email. Approved refunds will be processed promptly to your original payment method, unless otherwise agreed. Your payment provider may require additional time for the funds to appear.