Refund policy

Returns & Refunds Policy

Simple Satisfaction – Because You Matter

At Elevanna Botanicals, your satisfaction is our priority. If something’s not quite right, we’re here to help—simply and painlessly.

Changed your mind or not completely happy?
No problem. Contact us within 30 days of receiving your order and we’ll offer a refund or replacement.

Eligibility for Returns

To be eligible, your item must:

  • Be unused and in its original condition

  • Include original packaging

  • Be returned within 30 days of the purchase date

Non-Refundable Items

  • Gift Cards

  • Sale Items / Promotional Offers

Free Return Shipping

We’ll send you a prepaid return pouch to make the return process simple and free of charge.

How to Initiate a Return

Email us at info@elevanna.com.au with the following:

  • Your Order Number

  • Full Name

  • Date of Purchase

Once we receive and inspect your returned item, we’ll confirm via email and process your refund to your original payment method. This may take up to 30 business days.

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