Terms of service

Terms of Service

Effective date: 6 October 2026

1. About Elevanna

This website is operated by Elevanna.

References to Elevanna, Elevanna Wellness, “we”, “us” and “our” mean the business operating this website and providing its products and services.

These terms apply to your use of our website and purchases through our online store. Please read them together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Our online store is hosted by Shopify.

2. Australian Consumer Rights

Our products and services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these terms or our other policies excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights relating to faulty products and services.

3. Using Our Website

You must use our website lawfully and provide accurate information when making purchases or enquiries.

You must not interfere with website security, introduce malicious software, misuse another person’s information or submit unlawful, misleading or abusive content.

If you are under 18, please obtain a parent or guardian’s permission before purchasing. Any consent requirements for practitioner services will be addressed separately during booking.

4. Products and Product Information

We aim to provide accurate product descriptions, ingredient information, prices and images. Colours and packaging appearance may vary slightly between screens and production batches.

Please read the product information, directions and warnings before use. If you have a known ingredient allergy, check the ingredients carefully and contact us if you need clarification.

Individual experiences and results vary. Product descriptions and customer reviews do not guarantee that every customer will experience the same outcome.

These statements do not limit your consumer rights or our responsibility to describe products accurately.

5. Prices and Payment

Unless stated otherwise, prices are displayed in Australian dollars.

Applicable taxes, delivery charges and discounts will be shown before you complete payment.

Prices may change for future purchases. We will not increase the agreed price of an accepted order without your agreement.

Payments are processed through the payment options available at checkout.

6. Orders and Availability

Please check your order and delivery details before completing your purchase.

If an item becomes unavailable, or a genuine pricing or listing error affects your order, we will contact you promptly to explain the issue and discuss an appropriate solution.

We will not substitute a product without your agreement. If we cannot supply an item and the order is cancelled, we will refund the amount paid for that item and any related delivery charge that is no longer applicable.

We may decline orders where there are reasonable concerns about fraud, unlawful activity or unauthorised resale. If we cancel a paid order for these reasons, we will notify you and refund the payment.

7. Delivery and Promotions

Delivery charges, fulfilment information and shipping arrangements are explained in our Shipping Policy and any relevant product or checkout information.

Temporary free-shipping promotions may override our standard shipping charges. Any eligibility conditions and promotional end dates will be stated with the offer.

Estimated delivery times are estimates rather than guarantees unless we expressly agree otherwise. If a significant delay arises, we will communicate with you and discuss available options, subject to your consumer rights.

Please contact us if an order is missing, damaged or incorrectly delivered so we can investigate and assist.

8. Returns and Refunds

Our Returns & Refunds Policy explains our change-of-mind return offer and the process for reporting faulty, damaged or incorrect products.

Change-of-mind conditions and promotional exclusions do not limit remedies available under Australian Consumer Law.

We may offer a discretionary goodwill adjustment when appropriate. Such an adjustment does not replace or limit any remedy you are legally entitled to receive.

9. Practitioner and Wellness Services

Practitioner and wellness services offered under Elevanna or Elevanna Wellness are provided through a private consultation process. The scope of the service, fees and any booking or cancellation conditions will be explained before you agree to proceed.

Please provide accurate information relevant to your consultation, including medications, supplements, allergies and health concerns.

General website articles and skincare quiz recommendations are educational and do not replace an individual clinical assessment or medical diagnosis. Our services are not emergency services.

Consultation records and health questionnaires are handled as described in our Privacy Policy.

We do not guarantee a particular health or skincare outcome. This does not limit our obligation to provide services with due care and skill or meet other applicable consumer guarantees.

10. Newsletters and Personal Information

We handle personal information in accordance with our Privacy Policy.

Newsletter subscriptions are managed through Seguno, integrated with Shopify. You may opt in or unsubscribe at any time.

Unsubscribing from marketing does not stop essential order or consultation communications.

11. Intellectual Property and Branding

Website text, photographs, graphics, logos and other content belong to Elevanna or are used with permission.

The Elevanna and Elevanna Wellness names, logos and associated branding must not be used commercially without our written permission, except as permitted by law.

You may view and use website material for personal, non-commercial purposes. Please obtain permission before reproducing, adapting or distributing it commercially.

Any third-party trade marks appearing on our website belong to their respective owners. Their appearance does not imply an endorsement or affiliation unless expressly stated.

12. Customer Reviews and Feedback

Reviews submitted for public display must reflect your genuine experience. We may display them and make minor formatting edits without changing their meaning.

We will not treat private enquiries, consultation notes or health questionnaires as permission to publish a testimonial. Separate permission will be sought where appropriate.

13. Third-Party Services and Links

Our website may link to third-party websites or use third-party services.

Those providers have their own terms and privacy practices. Please review them when using their services.

Their involvement does not remove any responsibility Elevanna has to you under applicable law.

14. Website Availability

We take reasonable steps to maintain our website, but access may occasionally be interrupted by maintenance, technical faults or events outside our reasonable control.

If a technical problem affects an order or payment, contact us so we can investigate and help resolve it.

Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.

15. Changes to These Terms

We may update these terms for future website use and purchases. The updated version will appear here with a revised effective date.

Changes will not retrospectively alter an existing order or agreed service without your agreement, except where required by law.

16. Governing Law

These terms are governed by the laws of Queensland, Australia, subject to any mandatory consumer protections that apply to you.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

17. Contact Details

Elevanna / Elevanna Wellness
ABN: 44 602 739 587
Email: info@elevanna.com.au
Phone: 0431 642 743
Address: 122 South Street, Thornlands QLD 4164, Australia